Shipping Prices
As often as we can, we offer ‘free shipping’ on our stores in Amazon, eBay and Etsy. Customers like to know, at a glance, what the entire cost of the product is going to be before going through the whole checkout process. The downside to this pricing type is that the freight component is simply added to the items cost, so when you purchase a single item, the freight charge is OK but you’re paying far more when purchasing multiple items. We have set this website up to allow the purchase of multiple items with a single freight charge, so the products are cheaper because they do not include any individual freight component and freight is calculated at the end of your purchase on the whole order. The estimated freight cost can also be calculated on the Checkout Page by selecting your country of origin without having to continue to complete the purchase.
General Information
All orders are processed daily and will be posted within two to three business days of the receipt. Orders are not shipped or delivered on weekends or holidays. No stock will be posted until the payments are fully cleared. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
As we are the primary manufacturer of all products we sell, un-available stock is virtually non-existent. Custom sized or uniquely manufactured items will have a manufacturing time delay. Please contact us directly for further information.
Jantke Art Studio website, eBay and Etsy store sales are distributed from our studio in Queensland Australia. We will ship our products to any destination in Australia or overseas. The website is equipped to convert pricing to multiple countries’ currencies and languages. Pricing information including separate stock and freight costs are listed on the product pages. Actual freight costs can only be calculated once the delivery address is entered. Please note, it’s the customers responsibility to forward accurate and current freight destination information. If freight is returned as undelivered due to inaccurate information supplied by the client, we may have to re-charge for freight. Please make sure your delivery address is included with all orders.
Amazon – Jantke Art Studio is an FBA (Fulfilled by Amazon) supplier to Amazon throughout the world. Most orders placed with Amazon are distributed from stock in either US or UK based Distribution Centres (D.C). Canadian orders are distributed from the Canadian D.C. All European orders are distributed from the UK DC. Amazon is responsible for all packaging and distribution issues for all Amazon freighted stock anywhere in the world. Please contact the company for any freight or warranty information.
Damage & Non-Delivery
Please contact us immediately for any ‘damaged in transit’ or ‘failed to arrive’ deliveries. We may require evidence of damage before the product will be re-sent. Most stock is freight tracked so we will have information of its progress. Please contact us immediately if either of these situations occur.
Packaging
Our products are packaged and freighted in the following way:
Stickers
~ Small and medium sizes / Padded mail bag / Australia Post.
~ Large and extra-large / Rolled into a postal tube / Australia Post.
Prints
~ Prints alone / Rolled into a postal tube / Australia Post.
~ Stretched canvases / Bubble wrap – plastic – Heavy boxes / Courier Services.
Artworks
~ Original artworks / Bubble wrap – plastic – Heavy boxes / Courier Services.
Mailing Options
We offer two freight delivery methods:
Standard Delivery
~ Australia / 3 to 5 business days for all eastern seaboard deliveries. / 6 to 8 business days for all other destinations.
~ United States, Canada, New Zealand, Asia and Oceana / 10 to 15 business days.
~ UK, Europe and all other destinations / 15 to 20 business days.
Express Freight
~ Australia / 1 to 2 business days for all eastern seaboard deliveries / 2 to 3 business days for all other destinations.
~ United States, Canada, New Zealand, Asia and Oceana / 2 to 4 business days.
~ UK, Europe and all other destinations / 4 to 6 business days.
(Please note, the quoted times above are a guideline only. All freight is outsourced and out of our control. We will track and follow all deliveries. Please be patient as freight movement can be subject to time delays. Please contact us for any information required.)