Tiger in the Rough
The hidden assassin, the tiger in the rough. This magnificent animal is patient and cautious as it awaits its prey. Another master of its domain but unfortunately not so in the world we have created. Another endangered species.
We use the security of PayPal for most of our online transactions. PayPal is a service provided by PayPal Australia Pty Ltd (ABN 93 111 195 189). It's a secure online payment system that's free to join and can be used for online transactions via computers, tablets and mobile phones.
On agreement, we will accept a direct bank transfer when possible. For all original art purchases, bank transfer is the only acceptable form of payment. Please contact us directly to arrange this transaction. All bank fees and charges relating to a direct bank transfer will be added to the purchaser's invoice. No stock will be posted until a complete transaction clearance is obtained. Please allow a delay in freight delivery times.
Please select the desired product, enter any variations if applicable and 'Add to Cart' To complete your purchase, select either the 'View Cart' link on the next page or simply click on the shopping cart icon in the top right hand side of the website. This will take you to the shopping cart page where you can enter your personal details and go to PayPal to complete the transaction.
All freight costs are the responsibility of the purchaser. The estimated freight cost can also be calculated on the Checkout Page by selecting your country of origin without having to continue to complete the purchase. For more information on freight costs, please go to the 'Shipping' tab.
Customs, Duties and Taxes
All stock sold in Australia is inclusive of GST (Government Sanctioned Theft). The GST component is clearly stated on all invoices. All stock sold in the UK distributed through Amazon is subjected to customs, duties and taxes. Jantke Art Studio is ATO & HMRC registered and tax compliant in Australia and the United Kingdom. We have no other customs, duties or tax obligations for sales in any other country. All other clients are responsible for their own compliance to all customs, duties and tax obligations they are subjected to in their own countries.
All goods are shipped with 100% satisfaction guarantee subject to these conditions:
1 – Items must be returned in original condition within 30 days of delivery
2 – We do not refund for 'change of mind' reasons, but we will happily exchange for other products in our range (Postage paid by purchaser)
3 – Guarantees are extended to the original purchaser only and do not extend to any third party recipient.
4 – Postage is non refundable. Damaged replacements will be posted free of charge.
All of our products are covered under Australian Consumer Law (ACL) regulations and responsibilities. The warranty covers all material and workmanship defects under normal use for a period of 12 months. All customers, regardless of their location are covered by this warranty condition. During the warranty period we will replace at no charge any products deemed to be at fault under these regulations. Proof of faults and evidence of use may need to be presented.
Personal Data Collection
Jantke Art Studio only collects personal information from our clients only if it’s required for the purpose of conducting our business. Customers information and personal details are held in the strictest confidence. Jantke Art Studio, its operators or employees do not disclose any private or personal details about any of our clients in any way for any reason or gain financial or any other benefit from the sale or passing on of this information to any third party. We do not receive any commissions, payments or advantage in any form from the collection of this information. Clients will only be asked to provide personal information to Jantke Art Studio when a client:
~ Purchases or completes a transaction using our website.
~ Registers with our rewards or loyalty program.
~ Requires correspondence or information emailed.
~ contact us for specific reason.
We do not ask for, store or collect any credit card details from any client. All transactions made on our website are processed by PayPal and we fully comply to all security demands PayPal require. We do not personally accept credit card transactions. We will, on agreement, accept a Direct Bank Deposit. Data collected in Direct Deposit transactions will only be held by the relevant Banks. Jantke Art Studio only holds information required for the completion of the relevant transaction and government taxation requirements.
Website Data Collection
Website traffic and user data will be collected in relation to the website performance only. Jantke Art Studio uses Google Data for all information required. This information is used only for the purpose of marketing and performance optimisation. No individual client’s personal details are ever used in this data. The website is constantly monitored for security breaches and its operating systems and functional applications are constantly updated.
Please contact us immediately if you think your privacy has in any way been breached and we will investigate as soon as possible. Members and subscribers to our loyalty program will from time to time receive promotional emails from Jantke Art Studio in relation to specials and loyalty program advantages. To unsubscribe from these communications, please email us and we will remove you from the sender list.
Jantke Art Studio
You are our clients. For our business to be successful, we need you. We are also clients ourselves and regard our personal information as belonging to us. We personally find it offensive and disturbing when we hear about data theft or the flagrant disregard for personal private information getting traded for the purpose of profit, misuse and criminal activities. We will never participate in this activity and will never accept anyone doing the same to us. Certain information is needed to successfully, safely and legally trade online, however that information should always be kept at a minimum, non-personal whenever possible and deleted when its no longer needed and that’s exactly how we like to do business!